Effective Date: September 16, 2004

At CLW GROUP, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit our website or make a purchase from us.

1. Information We Collect

We may collect the following personal data:

  • Name, email address, phone number
  • Billing and shipping addresses
  • Payment details (handled securely via third-party gateways)
  • Order history and customer support messages
  • IP address, browser type, device information (via cookies/analytics)

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders
  • Contact you about your purchase or inquiry
  • Send updates or promotional offers (if you opted in)
  • Improve our services and website functionality

3. Cookies

Our website uses cookies to:

  • Store your preferences
  • Enable key site features
  • Analyze traffic through Google Analytics or similar tools

You can manage cookies through your browser settings.

4. Data Security

We protect your data using:

  • Secure Sockets Layer (SSL) encryption
  • Secure payment processing via [Stripe/PayPal/Other]
  • Limited access to personal information by authorized staff only

5. Sharing Your Data

We only share your data with trusted partners who help us operate our business (e.g., payment providers, shipping companies).
We never sell or rent your personal information.

6. Your Rights

You may:

  • Request a copy of the personal data we hold
  • Ask us to correct or delete your information
  • Withdraw consent from marketing emails

To exercise your rights, contact us at: [email protected]

7. Data Retention

We keep your information only as long as necessary to fulfill our services and comply with legal or accounting obligations.

8. Children’s Privacy

We do not knowingly collect personal information from individuals under 13 years of age.

9. Contact Us

If you have questions about this Privacy Policy, please contact us:

CLW GROUP
Email: [email protected]
Phone: +86 195 7102 0904
Address: South Suburb Zengdu District, Xin Guang 1st Road, 441300 Suizhou, Hubei, China.