China Truck

FAQ

Find answers to all your questions about Chengli Special Automobile (CLW GROUP) – from specialized truck customization and technical details to ordering, delivery, and after-sales support – everything you need to know in one place.

Can I visit your factory?

Yes, we warmly welcome all clients to visit our factory. Upon your arrival, our team will provide airport pickup and accompany you throughout your visit.
We will arrange your hotel accommodation, meals, and local transportation (including transfers to and from the airport, hotel, and factory).
Please note that airfare and visa fees are the responsibility of the visitor.

We manufacture a wide range of specialized trucks, including vehicles for sanitation, emergency services, construction, transportation, and more. Each truck is custom-built to meet the specific needs of our clients across various industries.

Yes, you can order a single unit. We accept both individual and bulk orders. However, pricing and lead time may vary depending on the quantity and level of customization.

As our specialized trucks are custom-made, we typically require you to provide us with the technical drawings. If you do not have the drawings, some key technical data will also be necessary. Once the contract and confidentiality agreement are signed, we will be happy to assist you in designing the specialized truck according to your specifications.

Generally, we do not maintain ready stock, as all of our specialized trucks are custom-manufactured to meet each customer’s specific requirements. As a result, every specialized truck we produce is unique and tailored to the individual needs of our clients.

We maintain a strict quality control system in accordance with ISO9001:2008 standards, which is implemented throughout the entire production process. In addition, our professional Quality Control (QC) team conducts comprehensive inspections and testing at every stage to ensure that each specialized truck meets our high-quality standards before delivery.

Our standard payment terms are 50% by T/T (telegraphic transfer) as a deposit, with the remaining 50% payable before delivery. Prior to the final payment, we will provide detailed photos of the specialized truck and its packaging for your confirmation.

Generally, the delivery time is between 30 to 40 days after we receive your advance payment. However, the exact timeline may vary depending on the type of specialized truck, the level of customization required, current production scheduling, and the quantity of your order.
For a more accurate estimate, please contact our sales team with your specific specialized truck requirements.

We ship specialized trucks worldwide, offering both sea and road shipping options depending on the destination and customer requirements. For most international deliveries, specialized trucks are shipped by sea, either as complete units on RO-RO (roll-on/roll-off) vessels or in flat rack containers.
For countries with accessible road routes, we also offer road transportation services to ensure efficient delivery. We work with trusted logistics partners to guarantee safe and timely shipping to your location.

Yes, we provide user manuals and video tutorials. For complex vehicles, we also offer remote technical support or on-site training services upon request.

Yes, you are welcome to visit our factory for inspection. If a personal visit isn’t possible, we can provide detailed photos, videos, and live video inspections to ensure everything meets your expectations before shipment.

We provide a full range of spare parts for all our specialized trucks and can arrange fast international shipping. Maintenance guidance and technical support are also available to ensure long-term reliability.

Yes, we do. Our specialized trucks come with a one-year warranty from the date of purchase, excluding damage caused by human error or misuse. If there is a quality-related issue with the specialized truck itself, we will repair or replace the affected parts at our expense. For non-warranty issues, we still provide after-sales support, but the service will be charged accordingly.